Authors Posts by Michael Oquendo

Michael Oquendo

Michael Oquendo
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Editor of Dealer Solutions Magazine. Historian. Thinker. Freelance problem solver. Subtly charming troublemaker. Hipster-friendly beer buff. Unapologetic introvert.

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Letting Process Kill Progress

Processes are crucial for the overall integrity of a business, but at what point do processes hinder or even kill the potential for progress?...

Why Your Appointments Aren’t Showing

I have always had a soft spot for those in the BDC. My first introduction into the automotive industry was in 2011, at the age...

Leading Across Generations

Much has been written and spoken over the decades on adjustments leaders must make to connect with and get the most out of a...