Authors Posts by Michael Oquendo

Michael Oquendo

Michael Oquendo
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Editor of Dealer Solutions Magazine. Historian. Thinker. Freelance problem solver. Subtly charming troublemaker. Hipster-friendly beer buff. Unapologetic introvert.

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Get ACCREDITED

ACCREDITED represents an acronym presenting ten key traits that help build both killer instinct and mental toughness; these traits are both different and essential....

Spoiled Rotten Customers

Instant gratification is the desire to experience pleasure or fulfillment without delay or deferment. Basically, it's the Veruca Salt complex. Whatever you want, you...

The Next GM

It is very clear that the automotive industry is changing. For those who know me, you know that I hate the old school tactics of...