Authors Posts by Jim Roche

Jim Roche

Jim Roche
Jim Roche is Vice President and Fixed Operations Subject Matter Expert at Cox Automotive’s Kelley Blue Book, and the author of Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making Potential and Fast Break: Creating A Customer-Centric Operating Philosophy for Automotive Service.

Stay connected

- Advertisement - 

Latest article

The Future of Automotive: What Today Tells Us About Tomorrow

If you look closely at the consumers of today, you will catch a glimpse of the consumers of tomorrow. Today’s consumers are living in...

Experience Does Not Equal Expertise

Many individuals and companies hang their hats on their years of experience or combined years of experience as a whole. But here’s...

4 Ways VOIP Will Increase Car Sales And Lower Costs

Today more than ever, dealerships are under a lot of pressure to provide a better customer service experience. Because social media is such a...