The 4 Stages of Decline

Most managers don’t realize their organization is in decline until results hit the skids. Then they react, or overreact, as they scramble to get...

Give Good Phone – Stop Losing Your Phone Leads to Someone Else

Phone calls are on the rise – whether it’s because of the proliferation of smartphones and their easy call-to-talk functionality or because car buyers...

How Technology Is Changing The Car Buying Process

Consumers experience hi-tech in almost every shopping experience, from targeted sales emails to custom apps on their smartphones. It stands to reason that they...
Dealer Solutions Magazine powered by Imperial Press Direct

YOU ARE NOT GIVING ME ENOUGH FOR MY TRADE IN

If you sell vehicles, you have definitely heard this before. The value of the trade in is one of the major sticking points of...
Dealer Solutions Magazine powered by Imperial Press Direct

What Is The Proper Way To Greet a Customer?

We all have our fears. For some people, it is going to the dentist; for others, it is the fear of speaking in front...
Dealer Solutions Magazine powered by Imperial Press Direct

THE MYTHS OF WRITING SERVICE Part 2

As you remember from my article last month, myths can be very dangerous things. They can and will impede your ability to grow, expand...
Dealer Solutions Magazine powered by Imperial Press Direct

What do Bob Dylan, an iPad, The CFPB and a Social Security Number Have...

NADA is upon us, and what better time to write an article about the changing business model in our vertical? Well my friends, as...

The Service Lane Experience, Done Your Way

Ok. So all the conferences are over, we are all “Vegas’d” out, and it’s time to get back in the saddle. Not just talking...

Personalization Is The Key To Your Advertising

We are in the midst of an enormous change in the automotive world. Dealerships all over the nation are rethinking advertising, experimenting with social...

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Latest article

The Theory of Dealership Evolution

Charles Darwin wrote that the "final cause of all this wedging, must be to sort out proper structure, & adapt it to changes", so that...

Misconceptions of Working Remotely

When you hear the term “work from home,” what comes to mind? Do you conjure images of a scammy multilevel marketing ploy? A person...

The Theory of Dealership Evolution

Charles Darwin wrote that the "final cause of all this wedging, must be to sort out proper structure, & adapt it to changes", so...