Tech Enabled Dealerships Need Tech-Savvy Employees

What do Millennials and technology mean for the future of your auto dealership? The truth of the matter is that you’re going to need...

It’s Time to Part with the Participation Trophies

Entitlement is defined as believing you are owed special rewards, privileges or treatment. In essence entitlement says, “You owe me because I show up...

Plan Ahead The Box Is Dead!

The Box The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used...

Why A Women’s Conference?

Before I answer this question, I’d like to be clear that this is a conference for EVERYONE. We have male and female speakers and...

The Devastating Cost of Prideful Leaders

A well-known proverb warns, “Pride comes before destruction, and an arrogant spirit before a fall.” For some reason, leaders who should know better seem...

The Importance of Mental Toughness

Mental toughness is a topic widely discussed in athletics, but less often in business. Yet, mental toughness in any job or industry is at...

10 Reasons You Should Lease a Car, Not Buy One

I have been around the auto industry for 30 years. I know the ins and outs of it well after working with the top...

The Sonic-One Experience Puts A Nail In The F&I Coffin.

As an F&I trainer with over 17 years of experience, many people find my advocacy of the “Sonic-One Experience” strange if not offensive. The...
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It’s Not Match.com

The year is 2001 and in pulls an awesome H2. I'm the used car manager and I had always wanted an H2 so I was...
Dealer Solutions Magazine Powered by Imperial Press Direct

The Elimination of F & I

Customer experience, the latest hot topic on every dealer’s mind. The concept is bigger than customer service alone and is currently being exploited by...

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Digital Marketing and Dealerships: How the Process of Car Buying is Changing, and Who...

Car buying today is taking a sharp digital turn, and consumers are at the wheel. Like everything else, people want to be able to...

Get On Your Grind

Training is one of the most crucial aspects of your life. You must crawl before you can walk, and walk before you can run, that...

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: The service department offers the used car department discounted rates. Doing so keeps the...