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The Staggering Cost of Poor Performance

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep poor performers too long?...

Teach Me How to Fish

The automotive industry is a work of art. There are so many moving parts that are used to operate this masterpiece. The car business is so...

Get Off The Bench!

I have often said that “where we want to be is in direct proportion to what we do with where we are now.” This statement...

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to...

Do You Have “Loyal” Non-Performers?

“I know I should probably get rid of the guy, but he’s been with me twenty-five years; he’s loyal.” If you’ve ever managed to whine...

The Principal’s Office – Matt Lasco

I spoke with Matt Lasco, Vice President of Lasco Auto Group, to talk about what’s most important to a successful Dealer Principal in 2014....

Dealer Conferences And Training On Women Car Buyers

Where are you on the "women car-buyers topic?" Do you know the number of women who influence purchase decisions of your brand? Buy your...

The Principal’s Office – Carla Cosenzi

Looking for real management advice about people? Your goal as a dealer principal is to create a culture at your dealership that makes people...

The Power Of Time

Where did the time go? I wish I had started years ago? Look at the time I wasted? Time slips away Have you ever said those things or...

Where’s Your Stick?

Amelia Earhart, the first woman to fly solo across the Atlantic, had a saying painted on the side of her airplane; “Always think with...

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Latest article

Signs and Symptoms of a Dysfunctional Team

“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well as their...

How to Win the Battle of the Generations

On one side is the 'old timers.' The loyal, dedicated service writers and techs who have been with you for 10 or 20 years,...

7 Tips for Building a Stronger Team

In an effort to motivate employees, managers talk about team building but not all of them walk the talk. The reality is, most auto...