Avoiding the Pitfalls of Your Position Part 2

Service Manager: Very few service managers truly understand the art and skill involved in professional selling. This is a problem since one of the...
Dealer Solutions Magazine powered by Imperial Press Direct

Avoiding the Pitfalls of Your Position Part 1

Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and...
Dealer Solutions Magazine powered by Imperial Press Direct

THE MYTHS OF WRITING SERVICE Part 2

As you remember from my article last month, myths can be very dangerous things. They can and will impede your ability to grow, expand...
Dealer Solutions Magazine powered by Imperial Press Direct

The Myths of Writing Service Part 1

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that...

Six Tips to Having Your Best Service Year Ever

As the tide rolls out on 2014 and we look ahead to the new incoming tide of 2015, it is time we sit down...

The Service Lane Experience, Done Your Way

Ok. So all the conferences are over, we are all “Vegas’d” out, and it’s time to get back in the saddle. Not just talking...

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college...

How Service Appointments And Reservations Destroy Customer Retention, Survey Scores, And Upsells

In my workshops I always like to have plenty of Q & A time so that I can address the real concerns that Service...

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Avoiding Automotive Digital Marketing Bull Hockey

Internet Directors and GMs are bombarded with automotive vendors nearly daily with solutions for their automotive digital marketing struggles. During my time as a professional digital...

Keep Employees Engaged with Work-Life Balance

Studies show that one of the best ways for companies to become more profitable is to have engaged employees. An engaged employee exhibits high...

The Theory of Dealership Evolution

Charles Darwin wrote that the "final cause of all this wedging, must be to sort out proper structure, & adapt it to changes", so that...