Where’s the Value in Your Service Drive Proposition?

Another month, another record. The recovery of the Retail Automotive Industry continues to pace our countries economic recovery. But, let’s all remember that economies...

Avoiding the Pitfalls of Your Position Part 2

Service Manager: Very few service managers truly understand the art and skill involved in professional selling. This is a problem since one of the...
Dealer Solutions Magazine powered by Imperial Press Direct

Avoiding the Pitfalls of Your Position Part 1

Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and...
Dealer Solutions Magazine powered by Imperial Press Direct

THE MYTHS OF WRITING SERVICE Part 2

As you remember from my article last month, myths can be very dangerous things. They can and will impede your ability to grow, expand...
Dealer Solutions Magazine powered by Imperial Press Direct

The Myths of Writing Service Part 1

Myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that...

Six Tips to Having Your Best Service Year Ever

As the tide rolls out on 2014 and we look ahead to the new incoming tide of 2015, it is time we sit down...

The Service Lane Experience, Done Your Way

Ok. So all the conferences are over, we are all “Vegas’d” out, and it’s time to get back in the saddle. Not just talking...

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college...

How Service Appointments And Reservations Destroy Customer Retention, Survey Scores, And Upsells

In my workshops I always like to have plenty of Q & A time so that I can address the real concerns that Service...

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Latest article

Signs and Symptoms of a Dysfunctional Team

“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well as their...

How to Win the Battle of the Generations

On one side is the 'old timers.' The loyal, dedicated service writers and techs who have been with you for 10 or 20 years,...

7 Tips for Building a Stronger Team

In an effort to motivate employees, managers talk about team building but not all of them walk the talk. The reality is, most auto...