The Best Solution is the One That Works

This past month during the 18th Digital Dealer Conference in Tampa, FL (my home) I had the opportunity to not only watch talented Keynote...

Give To Get!

The rule of relationships, both personal and professional, is one that had been somewhat ignored in the automotive industry for decades. The principal of...

Leaders: Stop Making Excuses About Your CRM

In the far majority of dealerships, there are either some or all of the salespeople not using the CRM system. Dealers who are looking...

Glengarry Glen Gross

Who remembers that scene in Glengarry Glen Ross where Jack Lemmon is pleading with Kevin Spacey for the “premium leads”? “I can’t work these...

Stop It!

Do you watch business based reality TV shows? I love these shows not only for the excitement and entertainment, but for all the parallel...

Count Every Customer, So Every Customer Counts!

You and your CRM data have a fantastic relationship. It’s a give and take, you input information, and it gives you data that accurately...

Rick Ricart – Keep It Simple

A lot has changed. I sometimes wonder how many people still consider this industry one that is, at heart, simple. There are more intelligent...
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Do You Control Your Showroom?

There is a great deal of talk about creating a unique “customer experience” at dealerships today. A huge push towards transparency, trust, and cooperation...
Dealer Solutions Magazine powered by Imperial Press Direct

Communicating Effectively in Times of Change

Change is unavoidable — it’s part of life. People see the benefits for it, yet organizations often become hijacked by themselves in trying to “manage”...

Stop Fighting Your Customers

Do you remember when you first got into the retail car industry? There was a moment where you were being taught something to do...

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Latest article

The Theory of Dealership Evolution

Charles Darwin wrote that the "final cause of all this wedging, must be to sort out proper structure, & adapt it to changes", so that...

Misconceptions of Working Remotely

When you hear the term “work from home,” what comes to mind? Do you conjure images of a scammy multilevel marketing ploy? A person...

The Theory of Dealership Evolution

Charles Darwin wrote that the "final cause of all this wedging, must be to sort out proper structure, & adapt it to changes", so...