Stop Playing Broken Telephone And Make More Sales

Today’s car shoppers lead busy lives, with less time than ever for visiting dealerships. The Internet makes it easy to do pre-purchase research, but...

Executing For Increase

Each day that passes dealers are more inundated with what seems like an endless road of options directing us toward the common goal.  More...

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college...

How Service Appointments And Reservations Destroy Customer Retention, Survey Scores, And Upsells

In my workshops I always like to have plenty of Q & A time so that I can address the real concerns that Service...

Training That Wasn’t

Have you ever really trained your people? I don’t mean some of this stuff that is out on the market that is purported to...

Think Twice Before Going Under The Knife

Let me say at the outset; I love BDCs. Like anything else though, there are efficient, productive models as well as ineffective ones. Like...

SalesPros GET PAID! Amateurs DON’T!

 It’s been just over two decades now since dropping out of community college my first year in. I was a young 19 year old...

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The Secret to Reducing Employee Turnover

Creating a good culture takes time and the right people, but it also takes vision.  As I travel all over the US recruiting and...

The Secret Sauce of Social Selling

We all have that secret sauce for our favorite dish. The one that spices up an everyday soup, microwaved meal, or bland snack. The...

How is your Dealership Storing Data?

Internet car shoppers are becoming more and more common which means data breaches and cyber attacks are also becoming more frequent and so much...