Friday, February 22, 2019

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college...

How Service Appointments And Reservations Destroy Customer Retention, Survey Scores, And Upsells

In my workshops I always like to have plenty of Q & A time so that I can address the real concerns that Service...

Training That Wasn’t

Have you ever really trained your people? I don’t mean some of this stuff that is out on the market that is purported to...

Think Twice Before Going Under The Knife

Let me say at the outset; I love BDCs. Like anything else though, there are efficient, productive models as well as ineffective ones. Like...

SalesPros GET PAID! Amateurs DON’T!

 It’s been just over two decades now since dropping out of community college my first year in. I was a young 19 year old...

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Dealership Layouts: What’s Most Effective?

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TRAINING: How Much Does It Really Cost?

“How much does sales training cost?” We hear that question ALL of the time in the auto industry. Especially from management, the decision makers on...

Self-Improvement: How To Get Better At What You Do

Many say that being stagnant is a dangerous thing. If you were to ask me, being truly stagnant, by definition, is impossible. Stagnancy means to stay...