6 Secrets To Improve Your Customer Experience By Optimizing Slow WiFi

When looking to optimize your wireless network you must take several things into account that can affect performance. The wireless design, signal strength, wireless...

Are You Ready for the Digital-First Car Buying Experience?

Uber, Amazon, Airbnb. Different industries, different business models but one common theme: each has taken leading-edge technology and used it to alter the traditional...

How to Create Buy-In for New Technology

As a dealer it's easy to get excited about new technology that promises to increase revenue, streamline processes or improve the customer experience. But...

Buying a Car Takes Too Long. What are You Doing About It?

When it comes to buying a car, one of the biggest areas of frustration for consumers is how long it takes. From the back-and-forth...

Network Problems? IT Assessments Offer Relief and Guidance.

Are information technology (IT) problems slowing your business down? If your dealership experiences frequent network crashes, slow Internet or complaints from employees about technologies...

7 Reasons to Use Electronic Repair Orders

Based on interactions with many of our dealership customers, I'm guessing that between 40 to 50 percent of dealership service departments still handwrite estimates....

The Automotive Industry Will Be REDLINED With Disruption in 2017

President Trump, autonomous vehicles, and digital retailing will be in the driver’s seat for automotive disruption in 2017. The old guards of the industry...

Considering Mobile Tablets? Four Tips to Ensure Employee Buy-In

Of all the departments in an auto dealership, the service department stands to benefit the most from mobile tablet adoption, in terms of both...
Article by Vince DeMare

Are You Getting the Most Out of Your Desking Tool?

Just about every dealership management system (DMS) has a built in desking tool, but not all dealerships are using them. Resistance to change is...

Tech Enabled Dealerships Need Tech-Savvy Employees

What do Millennials and technology mean for the future of your auto dealership? The truth of the matter is that you’re going to need...

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Build on Common Ground

As I continue with a series of articles on the topic of generational leadership it’s important to shift our thinking away from what makes...

Social Media Check-in: The Top Times for Engagement in 2019

Posting content to social media is a continual dance that digital marketers are working to master. The algorithms for platforms like Facebook, Instagram, Linkedin;...

The Real Truth About Long-Term Loyalty

A new generation has taken over and they have a much different approach to loyalty that their predecessors. Customer service still matters, but other...