Dealership Layouts: What’s Most Effective?

This seems to always be a great topic to discuss because there are truly many strengths and some weaknesses in each area. In this...

Would You Buy a Car From You?

In response to increasing customer expectations for a better dealership experience, a lot of attention has been paid over the past several years to...
Article by Jennifer Kobylarz

Supreme Court Overturns 9th Circuit Court of Appeals on FLSA Service Advisor Exemption Rule

In Encino Motorcars, LLC v. Navarro, the 9th Circuit Court of Appeals determined that Service Advisors are not exempt from the overtime rules of...

Plan Ahead The Box Is Dead!

The Box The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used...

5 Hiring Mistakes Your Dealership Is Making & What You Can Do To Fix...

According to the latest NADA Dealership Workforce Study, the average dealership has a 72% turnover rate in variable operations. And if you’re having trouble...

Thinking of Self-Managed Chat? Make Sure You Have a Good Mirror

In March the Hubble Space Telescope was able to photograph a baby galaxy more than 13 billion light years away because of amazing digital...

The Sonic-One Experience Puts A Nail In The F&I Coffin.

As an F&I trainer with over 17 years of experience, many people find my advocacy of the “Sonic-One Experience” strange if not offensive. The...

Millennials Are People Too!

There are many conversations these days about the often misunderstood Millennial. You know, the generation of entitled hipsters that are too lazy to work...
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The Service Lane Triple Play

It’s Monday morning. You just arrived at the dealership and are walking into the building from the parking lot. Your bag is slung over...
Dealer Solutions Magazine Powered by Imperial Press Direct

The Perfect Five-Step Sales Process

For fifty years, there has been very little change in how people sell things. Most of the information is dated, with encouragement to control...

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Get ACCREDITED

ACCREDITED represents an acronym presenting ten key traits that help build both killer instinct and mental toughness; these traits are both different and essential....

Spoiled Rotten Customers

Instant gratification is the desire to experience pleasure or fulfillment without delay or deferment. Basically, it's the Veruca Salt complex. Whatever you want, you...

The Next GM

It is very clear that the automotive industry is changing. For those who know me, you know that I hate the old school tactics of...