Would You Buy a Car From You?

In response to increasing customer expectations for a better dealership experience, a lot of attention has been paid over the past several years to...
Article by Jennifer Kobylarz

Supreme Court Overturns 9th Circuit Court of Appeals on FLSA Service Advisor Exemption Rule

In Encino Motorcars, LLC v. Navarro, the 9th Circuit Court of Appeals determined that Service Advisors are not exempt from the overtime rules of...

Plan Ahead The Box Is Dead!

The Box The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used...

5 Hiring Mistakes Your Dealership Is Making & What You Can Do To Fix...

According to the latest NADA Dealership Workforce Study, the average dealership has a 72% turnover rate in variable operations. And if you’re having trouble...

Thinking of Self-Managed Chat? Make Sure You Have a Good Mirror

In March the Hubble Space Telescope was able to photograph a baby galaxy more than 13 billion light years away because of amazing digital...

The Sonic-One Experience Puts A Nail In The F&I Coffin.

As an F&I trainer with over 17 years of experience, many people find my advocacy of the “Sonic-One Experience” strange if not offensive. The...

Millennials Are People Too!

There are many conversations these days about the often misunderstood Millennial. You know, the generation of entitled hipsters that are too lazy to work...
Dealer Solutions Powered by IPD

The Service Lane Triple Play

It’s Monday morning. You just arrived at the dealership and are walking into the building from the parking lot. Your bag is slung over...
Dealer Solutions Magazine Powered by Imperial Press Direct

The Perfect Five-Step Sales Process

For fifty years, there has been very little change in how people sell things. Most of the information is dated, with encouragement to control...
Dealer Solutions Magazine

7 Tips to Help You Make a Successful Automotive Business

Amongst all revenue-generating businesses, automotive business has always been on top numbers of the list. The demand for automobiles has seen more ups than...

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Letting Process Kill Progress

Processes are crucial for the overall integrity of a business, but at what point do processes hinder or even kill the potential for progress?...

Why Your Appointments Aren’t Showing

I have always had a soft spot for those in the BDC. My first introduction into the automotive industry was in 2011, at the age...

Leading Across Generations

Much has been written and spoken over the decades on adjustments leaders must make to connect with and get the most out of a...