Monday, December 17, 2018

7 Tips for Building a Stronger Team

In an effort to motivate employees, managers talk about team building but not all of them walk the talk. The reality is, most auto...
Dealer Solutions Magazine

Average Joe

Clients are the #1 most precious commodity every business has. Without car buyers, there would be no dealerships. There would be no cars to service....

How to Measure Success

How do you measure success? Specifically, think about what requirements must be fulfilled in order for you to say, "We had a successful year!"...

Network Problems? IT Assessments Offer Relief and Guidance.

Are information technology (IT) problems slowing your business down? If your dealership experiences frequent network crashes, slow Internet or complaints from employees about technologies...

Consequences Aren’t What’s Harsh

In today’s pampered age and increasingly politically correct climate, “applying consequences” has somehow become perceived as harsh, unfair, or as demonstrating excessive intolerance. Frankly,...
Article by Mike Esposito

Forget Customer Experience. Employee Experience Matters Most.

It appears that 'customer experience' is still a trending topic in the auto industry. Manufacturers and dealerships continue to pour dollars into focus groups...

Would You Buy a Car From You?

In response to increasing customer expectations for a better dealership experience, a lot of attention has been paid over the past several years to...
by David Druzynski

Avoid These Hiring Mistakes to Reduce Employee Turnover

It's no secret that the employee turnover rate for certain positions in the auto industry is high. Why is this? In my career with...

High Turnover: A Direct Result of a Poor Hiring and Onboarding Processes

When it comes to building high-performing teams, today’s automotive dealerships face a consistent uphill battle. According to this year's National Automobile Dealers Association (NADA)...
Article by Diana Eidson

6 Great Ways to Help Make Training a FUN Team Effort!

If you really think about it, customer service, sales and marketing are all a part of every one of your employees’ job description, aren't...

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Opt-In on Optimism

  There is power in a positive mindset. We see it all the time. Positive people tend to get ahead in business. They see good results...

Smoke and Rearview Mirrors

Magic Tricks, as a kid you probably loved these. Maybe you had a suspicion that the rabbit was under the table, hidden by a...

How The Service Drive Can Boost Customer Satisfaction

American drivers spend more than 84 billion hours driving a year, according to the U.S. Department of Transportation. Cars are part of American life...