Letting Process Kill Progress

Processes are crucial for the overall integrity of a business, but at what point do processes hinder or even kill the potential for progress?...

Why Your Appointments Aren’t Showing

I have always had a soft spot for those in the BDC. My first introduction into the automotive industry was in 2011, at the age...

Leading Across Generations

Much has been written and spoken over the decades on adjustments leaders must make to connect with and get the most out of a...

One Thing You Can Do Right Now To Increase Employee Engagement…And It Won’t Cost...

Celebrate, Celebrate! Dance to the Music! Do you remember back when the car business was fun?   Guess what. Nothing has changed! It still is fun! Unfortunately,...

Be The Coach Your People Deserve

Ken Blanchard called feedback the “breakfast of champions,” and rightfully so, because we all need feedback in order to grow and develop to our...

Leading With Level One Accountability

There are four levels of accountability in any organization, and within the departments of that organization. And while each department and the organization itself...

What Does a Sales Manager Look Like in 2019?

The reason this is so important to me is because as management goes so does the culture of the company. The management team sets the...

TRAINING: How Much Does It Really Cost?

“How much does sales training cost?” We hear that question ALL of the time in the auto industry. Especially from management, the decision makers on...

Signs and Symptoms of a Dysfunctional Team

“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well as their...

How to Win the Battle of the Generations

On one side is the 'old timers.' The loyal, dedicated service writers and techs who have been with you for 10 or 20 years,...

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First or Fifth? What’s Your FQR?

If you ain’t first you’re last. I never would have thought that any valuable internet sales training information would result from a Will Ferrell movie,...

Customers Becoming Advocates: A Chicken Sandwich Story

Over the last week, we've seen hundreds of news stories about Popeye's new chicken sandwich and its inevitable feud with Chick-fil-A. But there's an...

How Special Ad Audiences On Facebook Affect Your Dealership

Facebook has recently made another change to its advertising policies and it will have a direct effect on the automotive industry; especially in the...