Turn Your Express Service Lane Into a Winning Proposition

Has your dealership implemented an express service lane yet? More than half of dealerships have experimented with, or are currently operating, express service lanes....

Getting the Fundamentals Right in Your Service Drive

Consider this: 75 percent of aftermarket auto repair is performed by independent auto repair shops, while just a quarter of that business lives in...

Long Term or Last Time – Which Do You Focus On?

Service does not always get the respect it deserves in the dealership. At its worst, it’s “Us vs. Them” mentality with the sales department,...

How To Make Women Hate Your Service Department

I went to the parking lot with full intentions of getting into my car and driving to lunch. That was not happening… As I got out...
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The Service Lane Triple Play

It’s Monday morning. You just arrived at the dealership and are walking into the building from the parking lot. Your bag is slung over...

Hannibal The DMS Cannibal: Part II

So you realized you may have your hand way too far in the DMS cookie jar. RDR’s are short, you pushed forward WAY too...

Do You Know Your Service Customer?

The year 2008 changed our lives and our businesses.  Most of us were forced to take a close look at our personal finances and...

How to Keep Cool When Summer Sales Volume Gets Hot!

July and August are two of the hottest months of the year.  They are also two months that can make or break your sales...

Bring Back Pride Part 2

Step 2. Stop waiting and blaming- service advisors and support staff, pay close attention. Your dealer, managers, and leaders may owe you the tools...

Hannibal the DMS Cannibal Part I

Hello Clarice.  Still chilling to hear those words, one of the best movies all time, my opinion.  Hannibal the Cannibal scored even the hardest...

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Spotlight Series: Christy Roman

In 2019, four out of every ten small businesses are owned by women. From 2007 to 2018 alone, female-led businesses have grown by over...

You Go First

As a leader, you should never let a focus and commitment to improve yourself get old or become forgotten. In fact, little will improve...

Get ACCREDITED

ACCREDITED represents an acronym presenting ten key traits that help build both killer instinct and mental toughness; these traits are both different and essential....