Sunday, December 16, 2018

Getting the Fundamentals Right in Your Service Drive

Consider this: 75 percent of aftermarket auto repair is performed by independent auto repair shops, while just a quarter of that business lives in...

Long Term or Last Time – Which Do You Focus On?

Service does not always get the respect it deserves in the dealership. At its worst, it’s “Us vs. Them” mentality with the sales department,...

How To Make Women Hate Your Service Department

I went to the parking lot with full intentions of getting into my car and driving to lunch. That was not happening… As I got out...
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The Service Lane Triple Play

It’s Monday morning. You just arrived at the dealership and are walking into the building from the parking lot. Your bag is slung over...

Hannibal The DMS Cannibal: Part II

So you realized you may have your hand way too far in the DMS cookie jar. RDR’s are short, you pushed forward WAY too...

Do You Know Your Service Customer?

The year 2008 changed our lives and our businesses.  Most of us were forced to take a close look at our personal finances and...

How to Keep Cool When Summer Sales Volume Gets Hot!

July and August are two of the hottest months of the year.  They are also two months that can make or break your sales...

Bring Back Pride Part 2

Step 2. Stop waiting and blaming- service advisors and support staff, pay close attention. Your dealer, managers, and leaders may owe you the tools...

Hannibal the DMS Cannibal Part I

Hello Clarice.  Still chilling to hear those words, one of the best movies all time, my opinion.  Hannibal the Cannibal scored even the hardest...

Bring Back Pride Part 1

It is no great revelation that the American workforce has experienced a significant shift in attitude over the last 20 years.   Gone seems...

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Opt-In on Optimism

  There is power in a positive mindset. We see it all the time. Positive people tend to get ahead in business. They see good results...

Smoke and Rearview Mirrors

Magic Tricks, as a kid you probably loved these. Maybe you had a suspicion that the rabbit was under the table, hidden by a...

How The Service Drive Can Boost Customer Satisfaction

American drivers spend more than 84 billion hours driving a year, according to the U.S. Department of Transportation. Cars are part of American life...