Monday, December 17, 2018

How The Service Drive Can Boost Customer Satisfaction

American drivers spend more than 84 billion hours driving a year, according to the U.S. Department of Transportation. Cars are part of American life...

Shake Up Your Digital Strategy for 2019 in 3 Simple Steps

The new year is approaching and now is the time to focus on how you are going to make 2019 the biggest year for...

5 Tips to Boost F&I Profit Margins

It's no secret that satisfied customers spend more than dissatisfied customers. When it comes to buying a car, arguably the biggest area of frustration—and...

Auto Dealers: Managing Costs for a Better Bottom Line

As vehicle inventory is one of the primary sources of revenue for a dealership, the purchase of those vehicles demands more focus from a...

The Foundation of Accountability

I’ve written and spoken extensively about accountability in the twenty years since we started our company, Learn To Lead: how to do it, why...

What Are You Doing to Grow as a Leader?

We spend a lot of time in our stores actively working. Spending time in the auto business focusing on sales, service, processes, policies, and...

Are You Ready for the Digital-First Car Buying Experience?

Uber, Amazon, Airbnb. Different industries, different business models but one common theme: each has taken leading-edge technology and used it to alter the traditional...

How to Win the Battle of the Generations

On one side is the 'old timers.' The loyal, dedicated service writers and techs who have been with you for 10 or 20 years,...

7 Tips for Building a Stronger Team

In an effort to motivate employees, managers talk about team building but not all of them walk the talk. The reality is, most auto...

Avoiding Automotive Digital Marketing Bull Hockey

Internet Directors and GMs are bombarded with automotive vendors nearly daily with solutions for their automotive digital marketing struggles. During my time as a professional digital...

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How The Service Drive Can Boost Customer Satisfaction

American drivers spend more than 84 billion hours driving a year, according to the U.S. Department of Transportation. Cars are part of American life...