Why the Phone Is Still More Powerful than the Internet and Social Media, Combined.

In the automotive world your connections to people are everything. The Internet connects everyone on this planet instantaneously. Social media like Twitter, Facebook, Google+,...

Personal Branding — Why it Makes Sense

Selling cars in Japan looks very different than it does in the United States. Rather than waiting at the dealership for the next ‘up’,...

How to Lead by Personal Example

A quick way to lose credibility is with a leadership style that says “don’t do as I do, do as I say”. If you’ve...

3 reasons why your dealership needs to be MOBILE

Today’s consumers are always on the go and constantly connected with their digital devices.  A recent Forbes article predicts that by year end 2015,...

The Best Solution is the One That Works

This past month during the 18th Digital Dealer Conference in Tampa, FL (my home) I had the opportunity to not only watch talented Keynote...

Give To Get!

The rule of relationships, both personal and professional, is one that had been somewhat ignored in the automotive industry for decades. The principal of...

Leaders: Stop Making Excuses About Your CRM

In the far majority of dealerships, there are either some or all of the salespeople not using the CRM system. Dealers who are looking...

Glengarry Glen Gross

Who remembers that scene in Glengarry Glen Ross where Jack Lemmon is pleading with Kevin Spacey for the “premium leads”? “I can’t work these...

Stop It!

Do you watch business based reality TV shows? I love these shows not only for the excitement and entertainment, but for all the parallel...

Count Every Customer, So Every Customer Counts!

You and your CRM data have a fantastic relationship. It’s a give and take, you input information, and it gives you data that accurately...

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Absent Audience Syndrome

Tired of spending hours writing out Facebook posts for your dealership and only getting two or three “likes” or only a handful of views...

Three Things That Will Increase Profit At Your Dealership Now!

The automotive business is the greatest business on earth. There is no other business that I know of that a person with no experience...

The Secret to Reducing Employee Turnover

Creating a good culture takes time and the right people, but it also takes vision.  As I travel all over the US recruiting and...