Sunday, December 16, 2018

Make the investment — the ROI is worth it.

Have you ever used the words "I'm Spent" at the end of a long hard day?  Have you come to the end of a...

Why the Phone Is Still More Powerful than the Internet and Social Media, Combined.

In the automotive world your connections to people are everything. The Internet connects everyone on this planet instantaneously. Social media like Twitter, Facebook, Google+,...

Personal Branding — Why it Makes Sense

Selling cars in Japan looks very different than it does in the United States. Rather than waiting at the dealership for the next ‘up’,...

How to Lead by Personal Example

A quick way to lose credibility is with a leadership style that says “don’t do as I do, do as I say”. If you’ve...

3 reasons why your dealership needs to be MOBILE

Today’s consumers are always on the go and constantly connected with their digital devices.  A recent Forbes article predicts that by year end 2015,...

The Best Solution is the One That Works

This past month during the 18th Digital Dealer Conference in Tampa, FL (my home) I had the opportunity to not only watch talented Keynote...

Give To Get!

The rule of relationships, both personal and professional, is one that had been somewhat ignored in the automotive industry for decades. The principal of...

Leaders: Stop Making Excuses About Your CRM

In the far majority of dealerships, there are either some or all of the salespeople not using the CRM system. Dealers who are looking...

Glengarry Glen Gross

Who remembers that scene in Glengarry Glen Ross where Jack Lemmon is pleading with Kevin Spacey for the “premium leads”? “I can’t work these...

Stop It!

Do you watch business based reality TV shows? I love these shows not only for the excitement and entertainment, but for all the parallel...

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Latest article

Opt-In on Optimism

  There is power in a positive mindset. We see it all the time. Positive people tend to get ahead in business. They see good results...

Smoke and Rearview Mirrors

Magic Tricks, as a kid you probably loved these. Maybe you had a suspicion that the rabbit was under the table, hidden by a...

How The Service Drive Can Boost Customer Satisfaction

American drivers spend more than 84 billion hours driving a year, according to the U.S. Department of Transportation. Cars are part of American life...