The Dealer’s Only Move is to Customer-Centricity

The auto industry is changing more quickly than ever, with margin compression threatening profitability and rising customer expectations a constant challenge. When devising your...

Dealership Layouts: What’s Most Effective?

This seems to always be a great topic to discuss because there are truly many strengths and some weaknesses in each area. In this...

Self-Improvement: How To Get Better At What You Do

Many say that being stagnant is a dangerous thing. If you were to ask me, being truly stagnant, by definition, is impossible. Stagnancy means to stay...

Love Is Blind But Your Dealerships IT Shouldn’t Be

Many who have worked in the automotive industry learn to appreciate the ups and downs, but when you love your job, just like with...

Bring Out the Best of Your Talent

In his book, Talent is Never Enough, author John Maxwell says, “Too many talented people who start with advantages over others lose that advantage...

How The Service Drive Can Boost Customer Satisfaction

American drivers spend more than 84 billion hours driving a year, according to the U.S. Department of Transportation. Cars are part of American life...

5 Tips to Boost F&I Profit Margins

It's no secret that satisfied customers spend more than dissatisfied customers. When it comes to buying a car, arguably the biggest area of frustration—and...

Auto Dealers: Managing Costs for a Better Bottom Line

As vehicle inventory is one of the primary sources of revenue for a dealership, the purchase of those vehicles demands more focus from a...

What Are You Doing to Grow as a Leader?

We spend a lot of time in our stores actively working. Spending time in the auto business focusing on sales, service, processes, policies, and...

Keep Employees Engaged with Work-Life Balance

Studies show that one of the best ways for companies to become more profitable is to have engaged employees. An engaged employee exhibits high...

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Latest article

The Future of Automotive: What Today Tells Us About Tomorrow

If you look closely at the consumers of today, you will catch a glimpse of the consumers of tomorrow. Today’s consumers are living in...

Experience Does Not Equal Expertise

Many individuals and companies hang their hats on their years of experience or combined years of experience as a whole. But here’s...

4 Ways VOIP Will Increase Car Sales And Lower Costs

Today more than ever, dealerships are under a lot of pressure to provide a better customer service experience. Because social media is such a...