Friday, February 22, 2019

Love Is Blind But Your Dealerships IT Shouldn’t Be

Many who have worked in the automotive industry learn to appreciate the ups and downs, but when you love your job, just like with...

Bring Out the Best of Your Talent

In his book, Talent is Never Enough, author John Maxwell says, “Too many talented people who start with advantages over others lose that advantage...

How The Service Drive Can Boost Customer Satisfaction

American drivers spend more than 84 billion hours driving a year, according to the U.S. Department of Transportation. Cars are part of American life...

5 Tips to Boost F&I Profit Margins

It's no secret that satisfied customers spend more than dissatisfied customers. When it comes to buying a car, arguably the biggest area of frustration—and...

Auto Dealers: Managing Costs for a Better Bottom Line

As vehicle inventory is one of the primary sources of revenue for a dealership, the purchase of those vehicles demands more focus from a...

What Are You Doing to Grow as a Leader?

We spend a lot of time in our stores actively working. Spending time in the auto business focusing on sales, service, processes, policies, and...

Keep Employees Engaged with Work-Life Balance

Studies show that one of the best ways for companies to become more profitable is to have engaged employees. An engaged employee exhibits high...

Misconceptions of Working Remotely

When you hear the term “work from home,” what comes to mind? Do you conjure images of a scammy multilevel marketing ploy? A person...

The Theory of Dealership Evolution

Charles Darwin wrote that the "final cause of all this wedging, must be to sort out proper structure, & adapt it to changes", so...

Turn Customer Nights Into Actionable Insights

Customer Nights hosted by auto dealerships have always been around, but recently there seems to be resurgence in their popularity. Many customer loyalty advocates...

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Latest article

Dealership Layouts: What’s Most Effective?

This seems to always be a great topic to discuss because there are truly many strengths and some weaknesses in each area. In this...

TRAINING: How Much Does It Really Cost?

“How much does sales training cost?” We hear that question ALL of the time in the auto industry. Especially from management, the decision makers on...

Self-Improvement: How To Get Better At What You Do

Many say that being stagnant is a dangerous thing. If you were to ask me, being truly stagnant, by definition, is impossible. Stagnancy means to stay...