Assembling A Mosaic: Just A Bunch Of Diverse Pieces…Until It Is Put Together

Mosaic – a surface decoration made by inlaying small pieces of diverse elements to form pictures or patterns; also the process of making it Let’s...

4 Tips for Creating a Social Presence That Converts

I never imagined that social media would make me my dealership’s top salesperson. I remember my first day on the car lot vividly. My sales...
Dealer Solutions Magazine Powered by Imperial Press Direct

Developing Emotional Stability

This article is longer than most I send your way, but I feel the timing is right to send it out. It's the time...
Dealer Solutions Magazine powered by Imperial Press Direct

How to Lead Well When Bad Things Happen

After the fallout from the G.M. ignition switch debacle—and most recently with VW’s emission issues—clients have contacted me asking for suggestions on how to...
Dealer Solutions Magazine powered by Imperial Press Direct

They Have Time…

I speak at a lot of dealer 20 Group meetings and one of the questions I ask of the Dealers at every meeting is,...
Dealer Solutions Magazine

Say Goodbye to Mini Deals Forever, Without Missing a Deal

The first sale that I ever made was a mini deal.  Luckily, the second sale on the very same day was the biggest of...

Sales-Esteem Check: Too Low or Just Right?

Everyone talks about the importance Self Esteem and how we view ourselves has direct effect on our daily performance, and how happy we are...

That Grad Wont Sell

It was a beautiful commencement ceremony. The speeches were entertaining and inspirational. Each graduate’s name was called and their family members all stood cheering...

Business Lessons from the Dojo

Within our new LearnToLead Elite Training Center adjacent to our Agoura Hills, California offices, I have a “Wall of Influencers”. On the wall are...

Customers Sold Separately

So, what is the one thing that I could possibly impart to salespeople that would prove to be a game changer? The good news is...

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Digital Marketing and Dealerships: How the Process of Car Buying is Changing, and Who...

Car buying today is taking a sharp digital turn, and consumers are at the wheel. Like everything else, people want to be able to...

Get On Your Grind

Training is one of the most crucial aspects of your life. You must crawl before you can walk, and walk before you can run, that...

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: The service department offers the used car department discounted rates. Doing so keeps the...