Tuesday, November 13, 2018

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: The service department offers the used car department discounted rates. Doing so keeps the...

Why a Diverse Workforce is Critical to Your Success

The primary job of the salesperson is to establish trust with the prospect. For most car buyers, a new car is often one of...

Not All Profits Are Created Equal

Many dealers I speak with typically think that ALL profit is good profit. How can any profit be bad? But I believe there is...
Article by Jennifer Kobylarz

Supreme Court Overturns 9th Circuit Court of Appeals on FLSA Service Advisor Exemption Rule

In Encino Motorcars, LLC v. Navarro, the 9th Circuit Court of Appeals determined that Service Advisors are not exempt from the overtime rules of...
Article by Josh Mitchell

Stop Thinking Like a Dealer

August 8th-10th at the beautiful MGM Grand in Las Vegas I will be speaking at Digital Dealer 21. My subject is “Stop Thinking Like...

Can I Get A Do-over? My 5 BIGGEST Sales Mistakes

There is nothing more exhilarating for a startup than closing deals.  Hitting sales targets, beating competitors, and disrupting a market is what drives us. I’ve...

Building Your Leadership Team: 3 Power People You Can’t Do Without

Starting today, you can increase the effectiveness of your sales team. If you are leading a sales team of more than a few people, I...

The Final Rule

A lot has changed since our parents and grandparents retired.  Today the average employee does not stay at one job for his entire career...

Guerilla Warfare

Through the years I’ve become famous, or notorious, depending on who you’re talking to, for any number of things I’ve said or done. Regardless,...

Tech Enabled Dealerships Need Tech-Savvy Employees

What do Millennials and technology mean for the future of your auto dealership? The truth of the matter is that you’re going to need...

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Latest article

Auto Dealers: Managing Costs for a Better Bottom Line

As vehicle inventory is one of the primary sources of revenue for a dealership, the purchase of those vehicles demands more focus from a...

The Foundation of Accountability

I’ve written and spoken extensively about accountability in the twenty years since we started our company, Learn To Lead: how to do it, why...

What Are You Doing to Grow as a Leader?

We spend a lot of time in our stores actively working. Spending time in the auto business focusing on sales, service, processes, policies, and...