Plan Ahead The Box Is Dead!

The Box The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used...

5 Hiring Mistakes Your Dealership Is Making & What You Can Do To Fix...

According to the latest NADA Dealership Workforce Study, the average dealership has a 72% turnover rate in variable operations. And if you’re having trouble...

Thinking of Self-Managed Chat? Make Sure You Have a Good Mirror

In March the Hubble Space Telescope was able to photograph a baby galaxy more than 13 billion light years away because of amazing digital...

The Sonic-One Experience Puts A Nail In The F&I Coffin.

As an F&I trainer with over 17 years of experience, many people find my advocacy of the “Sonic-One Experience” strange if not offensive. The...

Millennials Are People Too!

There are many conversations these days about the often misunderstood Millennial. You know, the generation of entitled hipsters that are too lazy to work...
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The Service Lane Triple Play

It’s Monday morning. You just arrived at the dealership and are walking into the building from the parking lot. Your bag is slung over...
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The Perfect Five-Step Sales Process

For fifty years, there has been very little change in how people sell things. Most of the information is dated, with encouragement to control...
Dealer Solutions Magazine

7 Tips to Help You Make a Successful Automotive Business

Amongst all revenue-generating businesses, automotive business has always been on top numbers of the list. The demand for automobiles has seen more ups than...
Dealer Solutions Magazine

Top Habits of Extremely Productive Car People

Productive is not a word commonly used to describe the behavior of the average car salesman. Drive up to nearly any dealership in the...

Customers Sold Separately

So, what is the one thing that I could possibly impart to salespeople that would prove to be a game changer? The good news is...

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Digital Marketing and Dealerships: How the Process of Car Buying is Changing, and Who...

Car buying today is taking a sharp digital turn, and consumers are at the wheel. Like everything else, people want to be able to...

Get On Your Grind

Training is one of the most crucial aspects of your life. You must crawl before you can walk, and walk before you can run, that...

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: The service department offers the used car department discounted rates. Doing so keeps the...