The Principal’s Office – John Marazzi

Recently I found this story: “Over a leisurely lunch recently, a good friend lamented that he was “too busy” to read. I smiled. Our meal lasted an...

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to...
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Maybe It’s Just Time To Get Real

As we enter into the next phase of summits, trade shows, conferences, coffee hours, or whatever you have planned to scope out the new...

Finding, Keeping And Motivating Great People

All businesses are always faced with the challenge of finding great people, training them and then keeping them. The challenges for auto dealers are...

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college...
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Cell Phones, Brain Tumors and Rudeness

Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises.  It usually ends with two...
Dealer Solutions Magazine - Powered by IPD

Boost Employee Engagement And Score Big With Today’s Highly Informed Customer

Today, dealership managers view poor employee engagement as one of their biggest challenges. Sales teams are suffering from a lack of motivation. That means...

Is Your Dealership In Conflict?

Here’s the problem at many dealerships; in our heads, we know what we want our people to be doing on a daily basis, but...

Training That Wasn’t

Have you ever really trained your people? I don’t mean some of this stuff that is out on the market that is purported to...

Think Twice Before Going Under The Knife

Let me say at the outset; I love BDCs. Like anything else though, there are efficient, productive models as well as ineffective ones. Like...

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Dealer Solutions Magazine

Anxiety in Automotive: Tips to Overcome & Succeed

You are at work, ready to approach a customer on the lot, and that sinking feeling of anxiety hits, stopping you in your tracks. I’ve...
Dealer Solutions Magazine

Average Joe

Clients are the #1 most precious commodity every business has. Without car buyers, there would be no dealerships. There would be no cars to service....

Social Media Etiquette for Car Dealers

Automotive social media marketing spans far beyond your dealership’s Facebook business page. Thanks to the rise in social media, many people now feel compelled to...