Wednesday, January 24, 2018

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to...
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Maybe It’s Just Time To Get Real

As we enter into the next phase of summits, trade shows, conferences, coffee hours, or whatever you have planned to scope out the new...

Finding, Keeping And Motivating Great People

All businesses are always faced with the challenge of finding great people, training them and then keeping them. The challenges for auto dealers are...

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college...
Dealer Solutions Magazine - Powered by IPD

Cell Phones, Brain Tumors and Rudeness

Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises.  It usually ends with two...
Dealer Solutions Magazine - Powered by IPD

Boost Employee Engagement And Score Big With Today’s Highly Informed Customer

Today, dealership managers view poor employee engagement as one of their biggest challenges. Sales teams are suffering from a lack of motivation. That means...

Is Your Dealership In Conflict?

Here’s the problem at many dealerships; in our heads, we know what we want our people to be doing on a daily basis, but...

Training That Wasn’t

Have you ever really trained your people? I don’t mean some of this stuff that is out on the market that is purported to...

Think Twice Before Going Under The Knife

Let me say at the outset; I love BDCs. Like anything else though, there are efficient, productive models as well as ineffective ones. Like...

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Digital Marketing and Dealerships: How the Process of Car Buying is Changing, and Who...

Car buying today is taking a sharp digital turn, and consumers are at the wheel. Like everything else, people want to be able to...

Get On Your Grind

Training is one of the most crucial aspects of your life. You must crawl before you can walk, and walk before you can run, that...

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: The service department offers the used car department discounted rates. Doing so keeps the...