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Do You Have Just a Business or Do You Have a Real Company? “No...

Yes, you have employees, customers, revenue and expenses, but do you just have business or do you have company?  For the first 10 years...
Dealer Solutions Magazine powered by Imperial Press Direct

The Staggering Cost of Poor Performance

In nearly every workshop I ask the question: How many of you would agree that most organizations tend to keep poor performers too long?...

Business Development or Detriment? You Decide.

Let’s face it; as I write this article, as many Business Development Centers are failing as are succeeding to the tune of countless dollars...

The Principal’s Office – John Marazzi

Recently I found this story: “Over a leisurely lunch recently, a good friend lamented that he was “too busy” to read. I smiled. Our meal lasted an...

Remember: “It’s the Culture, Stupid!”

Many dealerships have an unhealthy addiction to silver bullets, contests, quick fixes and an array of flavors of the month in an attempt to...
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Maybe It’s Just Time To Get Real

As we enter into the next phase of summits, trade shows, conferences, coffee hours, or whatever you have planned to scope out the new...

Finding, Keeping And Motivating Great People

All businesses are always faced with the challenge of finding great people, training them and then keeping them. The challenges for auto dealers are...

Who’s Failing Who?

So I have a friend who called me up in late June and asked me for some help. His daughter, who had graduated college...
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Cell Phones, Brain Tumors and Rudeness

Every once in a while the old tired debate of whether cell phones cause brain tumors or not arises.  It usually ends with two...
Dealer Solutions Magazine - Powered by IPD

Boost Employee Engagement And Score Big With Today’s Highly Informed Customer

Today, dealership managers view poor employee engagement as one of their biggest challenges. Sales teams are suffering from a lack of motivation. That means...

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Latest article

Signs and Symptoms of a Dysfunctional Team

“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well as their...

How to Win the Battle of the Generations

On one side is the 'old timers.' The loyal, dedicated service writers and techs who have been with you for 10 or 20 years,...

7 Tips for Building a Stronger Team

In an effort to motivate employees, managers talk about team building but not all of them walk the talk. The reality is, most auto...