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What 2008 Taught Us That We Already Forgot

Most people don’t realize that it is impossible for the human brain to remember pain. Call it a bit of mother natures self preservation,...

The “Big Three” When Hiring

When you hire the right person, put them in a strong culture, and provide the structure for them to develop their skills and talents,...

Assembling A Mosaic: Just A Bunch Of Diverse Pieces…Until It Is Put Together

Mosaic – a surface decoration made by inlaying small pieces of diverse elements to form pictures or patterns; also the process of making it Let’s...
Dealer Solutions Magazine Powered by Imperial Press Direct

It’s Not Match.com

The year is 2001 and in pulls an awesome H2. I'm the used car manager and I had always wanted an H2 so I was...
Dealer Solutions Magazine powered by Imperial Press Direct

So You Want To Buy An Automobile Dealership

For some dealers, acquiring a new dealership is routine. For others, it can be an exciting, yet traumatic event. Having been through hundreds of...
Dealer Solutions Magazine Powered by Imperial Press Direct

The Elimination of F & I

Customer experience, the latest hot topic on every dealer’s mind. The concept is bigger than customer service alone and is currently being exploited by...
Dealer Solutions Magazine Powered by Imperial Press Direct

Prepare for What You Wish For: Hiring Educated Millennials

The automotive industry has jobs, good pay, and opportunity for advancement. You need workers who are dedicated, hard-working, able to put a sentence together,...
Dealer Solutions Magazine powered by Imperial Press Direct

Four Steps to Create a Culture of Candor

On a consulting mission years ago a dealer told me, “Our team is very healthy; we never fight.” I replied, “If your team doesn’t...
Dealer Solutions Magazine powered by Imperial Press Direct

Pick Your Battles: How To Avoid The Greatest Mistake Of The Year

As the Holiday Season arrives in full force, Dealers around the country are pushing to close the year strong. At the same time they’re...
Dealer Solutions Magazine powered by Imperial Press Direct

Are your workers Independent Contractors or Employees? Be Secure

As a result of the passing of the Patient Protection and Affordable Care Act (PPACA), P.L. 111-148 (more commonly known as Obamacare), worker classification...

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Latest article

Signs and Symptoms of a Dysfunctional Team

“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well as their...

How to Win the Battle of the Generations

On one side is the 'old timers.' The loyal, dedicated service writers and techs who have been with you for 10 or 20 years,...

7 Tips for Building a Stronger Team

In an effort to motivate employees, managers talk about team building but not all of them walk the talk. The reality is, most auto...