Tuesday, September 19, 2017
Dealer Solutions Magazine Powered by Imperial Press Direct

The Elimination of F & I

Customer experience, the latest hot topic on every dealer’s mind. The concept is bigger than customer service alone and is currently being exploited by...
Dealer Solutions Magazine Powered by Imperial Press Direct

Prepare for What You Wish For: Hiring Educated Millennials

The automotive industry has jobs, good pay, and opportunity for advancement. You need workers who are dedicated, hard-working, able to put a sentence together,...
Dealer Solutions Magazine powered by Imperial Press Direct

Four Steps to Create a Culture of Candor

On a consulting mission years ago a dealer told me, “Our team is very healthy; we never fight.” I replied, “If your team doesn’t...
Dealer Solutions Magazine powered by Imperial Press Direct

Pick Your Battles: How To Avoid The Greatest Mistake Of The Year

As the Holiday Season arrives in full force, Dealers around the country are pushing to close the year strong. At the same time they’re...
Dealer Solutions Magazine powered by Imperial Press Direct

Are your workers Independent Contractors or Employees? Be Secure

As a result of the passing of the Patient Protection and Affordable Care Act (PPACA), P.L. 111-148 (more commonly known as Obamacare), worker classification...
Dealer Solutions Magazine powered by Imperial Press Direct

They Have Time…

I speak at a lot of dealer 20 Group meetings and one of the questions I ask of the Dealers at every meeting is,...
Dealer Solutions Magazine powered by Imperial Press Direct

Churn and Burn

For those of you who did not attend the Driving Sales Executive Summit, one of the topics that generated the most discussion was related...
Dealer Solutions Magazine

#1 Reason Good Employees Leave

One of the biggest misconceptions is that good people leave organizations for monetary reasons. While this may seem logical, I have come to find...

Why Dealers Should Allow Salespeople to be on Social Media

I recently had the opportunity to be on Auto Dealer Live with a few other auto sales professionals and was asked to talk about...

So, You Want a Raise?

When I was just out of school during the disastrous Carter economy of the late 70’s my short-order cook’s job in a Texas truck...

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Latest article

How to Create Buy-In for New Technology

As a dealer it's easy to get excited about new technology that promises to increase revenue, streamline processes or improve the customer experience. But...

How to Create a Mission Statement That Inspires Employees

As a business leader, what motivates you to wake up and go to work every day? If you ask many people why they start...

Buying a Car Takes Too Long. What are You Doing About It?

When it comes to buying a car, one of the biggest areas of frustration for consumers is how long it takes. From the back-and-forth...