Saturday, October 20, 2018

Getting the Fundamentals Right in Your Service Drive

Consider this: 75 percent of aftermarket auto repair is performed by independent auto repair shops, while just a quarter of that business lives in...

Long Term or Last Time – Which Do You Focus On?

Service does not always get the respect it deserves in the dealership. At its worst, it’s “Us vs. Them” mentality with the sales department,...

How To Make Women Hate Your Service Department

I went to the parking lot with full intentions of getting into my car and driving to lunch. That was not happening… As I got out...
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The Service Lane Triple Play

It’s Monday morning. You just arrived at the dealership and are walking into the building from the parking lot. Your bag is slung over...

Hannibal The DMS Cannibal: Part II

So you realized you may have your hand way too far in the DMS cookie jar. RDR’s are short, you pushed forward WAY too...

Do You Know Your Service Customer?

The year 2008 changed our lives and our businesses.  Most of us were forced to take a close look at our personal finances and...

How to Keep Cool When Summer Sales Volume Gets Hot!

July and August are two of the hottest months of the year.  They are also two months that can make or break your sales...

Bring Back Pride Part 2

Step 2. Stop waiting and blaming- service advisors and support staff, pay close attention. Your dealer, managers, and leaders may owe you the tools...

Hannibal the DMS Cannibal Part I

Hello Clarice.  Still chilling to hear those words, one of the best movies all time, my opinion.  Hannibal the Cannibal scored even the hardest...

Bring Back Pride Part 1

It is no great revelation that the American workforce has experienced a significant shift in attitude over the last 20 years.   Gone seems...

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Latest article

Signs and Symptoms of a Dysfunctional Team

“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well as their...

How to Win the Battle of the Generations

On one side is the 'old timers.' The loyal, dedicated service writers and techs who have been with you for 10 or 20 years,...

7 Tips for Building a Stronger Team

In an effort to motivate employees, managers talk about team building but not all of them walk the talk. The reality is, most auto...