Saturday, November 18, 2017

High Turnover: A Direct Result of a Poor Hiring and Onboarding Processes

When it comes to building high-performing teams, today’s automotive dealerships face a consistent uphill battle. According to this year's National Automobile Dealers Association (NADA)...

‘Old Fashioned’ Sales Technique Best for Customer Retention

What makes a loyal customer? For the moment, forget about loyalty programs, rewards points and coupons. When it comes down to it, the reason...
Article by Vince DeMare

Are You Getting the Most Out of Your Desking Tool?

Just about every dealership management system (DMS) has a built in desking tool, but not all dealerships are using them. Resistance to change is...
Article by Brett Oubre

Five Responsibilities of a Leader

Do you find yourself wondering what you’re responsible for at the end of each day? Do you get to the end of the day...
With Lisa Copeland

Interview: Crushing Mediocrity with Lisa Copeland

After relaunching the Fiat brand in the United States, setting sales records, serving four terms as the only woman on Fiat Chrysler Automobiles’ National...

An Interview with the Women In Automotive Conference Leadership

When female customers walk into your showroom, they notice when there are few, if any, women salespeople to greet them. According to the most...

Plan Ahead The Box Is Dead!

The Box The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used...

Don’t Be Left At The Advertising Alter – You Need To Be Engaged!

The Story of Pineapple Crush It’s a bold statement, but one the head man from Pineapple Crush stands by. “YOUR COMMERCIALS SUCK!” Welcome to the...

Everything I Know About Launching, Operating and Growing Businesses

A year and a half ago, on a random Wednesday in July, I pulled my then two person team into a meeting room and...
Dealer Solutions Powered by IPD

Q & A With John Marazzi

We had the pleasure of asking John Marazzi, Owner of Brandon Honda, to come to our “Principal’s Office” for a one-on-one question/ answer session....

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Latest article

Confidence Over Cockiness

There is a fine line between confidence and cockiness. The mark of a great salesperson is to be confident in your ability and your process,...
by Brett Anaya

Cars That Were Stars: The 1977 Pontiac Trans Am.

One of my favorite hobbies when I am away from work would be going to the movies. I love movies of all genres and time...

Turn Your Express Service Lane Into a Winning Proposition

Has your dealership implemented an express service lane yet? More than half of dealerships have experimented with, or are currently operating, express service lanes....