The Automotive Industry Will Be REDLINED With Disruption in 2017

President Trump, autonomous vehicles, and digital retailing will be in the driver’s seat for automotive disruption in 2017. The old guards of the industry...
Article by Mike Esposito

Forget Customer Experience. Employee Experience Matters Most.

It appears that 'customer experience' is still a trending topic in the auto industry. Manufacturers and dealerships continue to pour dollars into focus groups...

Would You Buy a Car From You?

In response to increasing customer expectations for a better dealership experience, a lot of attention has been paid over the past several years to...
by Adam Robinson of Hireology

Hiring Forecast 2017: Overcoming the Technician Shortage

Experienced technicians in the Baby Boomer generation, are retiring at a record rate. With the younger workforce either uninterested or uninformed about career possibilities...
by David Druzynski

Avoid These Hiring Mistakes to Reduce Employee Turnover

It's no secret that the employee turnover rate for certain positions in the auto industry is high. Why is this? In my career with...

Considering Mobile Tablets? Four Tips to Ensure Employee Buy-In

Of all the departments in an auto dealership, the service department stands to benefit the most from mobile tablet adoption, in terms of both...

High Turnover: A Direct Result of a Poor Hiring and Onboarding Processes

When it comes to building high-performing teams, today’s automotive dealerships face a consistent uphill battle. According to this year's National Automobile Dealers Association (NADA)...

‘Old Fashioned’ Sales Technique Best for Customer Retention

What makes a loyal customer? For the moment, forget about loyalty programs, rewards points and coupons. When it comes down to it, the reason...
Article by Vince DeMare

Are You Getting the Most Out of Your Desking Tool?

Just about every dealership management system (DMS) has a built in desking tool, but not all dealerships are using them. Resistance to change is...
Article by Brett Oubre

Five Responsibilities of a Leader

Do you find yourself wondering what you’re responsible for at the end of each day? Do you get to the end of the day...

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How to Create a Mission Statement That Inspires Employees

As a business leader, what motivates you to wake up and go to work every day? If you ask many people why they start...

Buying a Car Takes Too Long. What are You Doing About It?

When it comes to buying a car, one of the biggest areas of frustration for consumers is how long it takes. From the back-and-forth...

Network Problems? IT Assessments Offer Relief and Guidance.

Are information technology (IT) problems slowing your business down? If your dealership experiences frequent network crashes, slow Internet or complaints from employees about technologies...