10 Tips To Being An Effective Leader

Good leaders all have one thing in common: They understand context. It’s a bit like parenting. You wouldn’t talk to a 7 year old...

Long Term or Last Time – Which Do You Focus On?

Service does not always get the respect it deserves in the dealership. At its worst, it’s “Us vs. Them” mentality with the sales department,...

Lead or Be Lunch – Leading Effectively During Change

You’ll find hundreds upon thousands of blogs offering leadership advice, but in your search for the best words of wisdom on the web, you...

10 Reasons You Should Lease a Car, Not Buy One

I have been around the auto industry for 30 years. I know the ins and outs of it well after working with the top...

Your Content is Not Enough – Delivery Matters

Tonality refers to how you use your voice to speak during your sales appointment. How you speak during your sales appointments will powerfully communicate...

Face and Fix Weak Leadership

There’s just no warm and fuzzy way to say this: our business is littered with weak leaders. They’re ubiquitous. They come from all generations,...

Millennials Are People Too!

There are many conversations these days about the often misunderstood Millennial. You know, the generation of entitled hipsters that are too lazy to work...

Has Anything Really Changed?

Talk to any vendor and they'll tell you how important it is to change the way dealers do business. Talk to any dealer and they'll...

Culture Shock

Does your company have good DNA? Your “DNA” refers to how you Develop Natural Alignment — how you build a strong, positive corporate culture...

Everything I Know About Launching, Operating and Growing Businesses

A year and a half ago, on a random Wednesday in July, I pulled my then two person team into a meeting room and...

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How to Create Buy-In for New Technology

As a dealer it's easy to get excited about new technology that promises to increase revenue, streamline processes or improve the customer experience. But...

How to Create a Mission Statement That Inspires Employees

As a business leader, what motivates you to wake up and go to work every day? If you ask many people why they start...

Buying a Car Takes Too Long. What are You Doing About It?

When it comes to buying a car, one of the biggest areas of frustration for consumers is how long it takes. From the back-and-forth...