The REAL Secret to Online Sales Success

People want one thing, and they want it now: INFORMATION. We in the industry are taught to holdback as much as possible. Do this,...

How the Best Managers Create Culture of Belief and Drive Big Results

Why is culture important? Productivity. Profitability. Retention. Now do I have your attention? Corporate culture is not just the latest buzzword in the industry....

10 Tips To Being An Effective Leader

Good leaders all have one thing in common: They understand context. It’s a bit like parenting. You wouldn’t talk to a 7 year old...

Long Term or Last Time – Which Do You Focus On?

Service does not always get the respect it deserves in the dealership. At its worst, it’s “Us vs. Them” mentality with the sales department,...

Lead or Be Lunch – Leading Effectively During Change

You’ll find hundreds upon thousands of blogs offering leadership advice, but in your search for the best words of wisdom on the web, you...

10 Reasons You Should Lease a Car, Not Buy One

I have been around the auto industry for 30 years. I know the ins and outs of it well after working with the top...

Your Content is Not Enough – Delivery Matters

Tonality refers to how you use your voice to speak during your sales appointment. How you speak during your sales appointments will powerfully communicate...

Face and Fix Weak Leadership

There’s just no warm and fuzzy way to say this: our business is littered with weak leaders. They’re ubiquitous. They come from all generations,...

Millennials Are People Too!

There are many conversations these days about the often misunderstood Millennial. You know, the generation of entitled hipsters that are too lazy to work...

Has Anything Really Changed?

Talk to any vendor and they'll tell you how important it is to change the way dealers do business. Talk to any dealer and they'll...

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Digital Marketing and Dealerships: How the Process of Car Buying is Changing, and Who...

Car buying today is taking a sharp digital turn, and consumers are at the wheel. Like everything else, people want to be able to...

Get On Your Grind

Training is one of the most crucial aspects of your life. You must crawl before you can walk, and walk before you can run, that...

Why Used Car Departments Should Pay “Door Rate” for Service

It’s a generally accepted practice in the auto retail business: The service department offers the used car department discounted rates. Doing so keeps the...